SHIPPING & RETURNS

Shipping

We ship worldwide! 
Prices are based on the weight & vary by shipping location. Please add the product to your cart, and input your address for an accurate shipping quote.

Shipping Timeframes

Your order is shipped from one of our global warehouses, with delivery typically taking place within a timeframe of 7 to 15 days.

Returns

We’re certain you’ll love your order!

However, if for any reason you’re not fully satisfied with your purchase, don’t worry, we have your creativity covered.

Craftamo accepts returns & exchanges of unwanted & unused items, in their original packaging, within 30 days of receipt.  

Please email support@craftamo.com with 'Returns' and your personal Order Number in the subject line, and let us know your reason for return, and whether you'd like to refund or exchange the item in the email body.

Please notify us within 15 days of receiving your purchase, and return your item to us within 15 days from your email.

Refunds

If you're looking to refund your purchase...

Once your return is received, we’ll email you to let you know. Typically, we process refunds within 5 working days of receipt of returned item/s.  

All refunds are made through our secure on-line payment system. We don’t store any card or payment details so the refunded payment will go back onto the same card you used to make the original payment or via PayPal. Shipping fees are non-refundable.

We do not refund used items.
  

Exchanges

If you're looking to exchange your purchase...

We offer exchanges for items that arrive defective or damaged. Please inspect your purchase before use, and inform us immediately of any defects/damage.

Once your return is received, we'll email you to let you know. Typically, we process exchanges within 5 working days of receipt of returned item/s.  

We do not exchange items that have already been used.
  

Return Shipping

To return your product, you should mail it back to us at:

Craftamo
C/O Parcelhub Limited
Warehouse B: Unit A
Little Tennis Street South
Nottingham
NG2 4EU
UK

Please include your order number within the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we cannot refund or exchange items that we do not receive.
 

Terms & Conditions

  • Shipping Services - All our shipments are sent via a trackable shipping service. Track your order from our order tracking page here. 

  • Lost Items - Whilst the majority of our orders are delivered on time, items may get delayed, or lost when making their way to you. If you feel your items may be lost after checking your shipment status via our tracking page, please contact our customer happiness team here, and we'll resolve the issue until it's safely in your creative hands! Please note that items must be claimed for within three (3) months from the shipping date. Claims made after this period may not be eligible for replacement or refund.

  • Shipping Timeframes - Shipping timeframes are measured in business days: Monday - Friday, and are estimates only. There are many external factors that can impact upon shipping timeframes which are beyond our control, and whilst every effort is made to deliver your items on time, Craftamo cannot be held responsible if these shipping timeframes are not met.

  • Taxes & Duties - Your purchases will not be subject to any Taxes & Duties upon arrival into your destination country. They are pre-paid by Craftamo. 

  • Failed Deliveries - Craftamo does not receive back items that have failed due to an incorrect address input during checkout, or address re-directs. Instead, they are returned to 3rd party fulfilment warehouses in your local country for destruction. Due to this, failed deliveries are subject to re-delivery fees amounting to 50% of the original item price, plus shipping costs.

  • Refused Deliveries - Craftamo does not receive back items that have been refused delivery, instead, they are returned to 3rd party fulfilment warehouses in your local country for destruction. Due to this, refused deliveries are non-refundable. If you're looking to refund your purchase, please accept delivery and return it via a trackable shipping service.
  • Non-Collection - Items that have not been collected from the local depot within the carrier's stipulated timeframe, are subject to re-delivery fees amounting to 50% of the original item price, plus shipping costs.

  • Cancellations - Once an order has been placed, it cannot be changed or canceled. Orders are automatically pulled through to our fulfilment centre, and processed immediately. We have implemented this system to make sure that our customers receive their orders as quickly as possible.
  • Clearance Items - All sales of clearance items are final. Craftamo does not accept returns or offer refunds for clearance items.