More Creativity. Delivered Monthly.

Your next creative adventure is just a click away. Craftamo Classes bring fresh inspiration straight to your door.

Choose your class, pick your preferred payment option, and we’ll take care of delivering your boxes throughout your class programme. Before you get started, here’s everything you need to know about your subscription duration, payment schedule, shipping, deliveries, cancellations, pre-orders and refunds.

How Your Craftamo Class Works

Craftamo Classes run for either 6 or 12 months, with one box dispatched approximately every 30 days. Your class duration determines how many boxes you’ll receive. Your subscription payment option determines when you pay. Choosing a different payment schedule does not change your class duration or the number of boxes included.

Before you enrol, you’ll see the class duration, what’s included, available payment options, pricing and applicable shipping charges on the product page and at checkout. Your subscription ends automatically once your class is complete.

12-Month Classes

A 12-month class includes 12 boxes, with approximately one box delivered every 30 days over 12 months.

Choose the subscription payment option that suits you:

Pay Monthly: Pay for one box each month.

Pay Every 6 Months: Pay for your first 6 boxes when you start your subscription, then pay for the remaining 6 boxes when your 7th box is due.

Pay in Full: Pay for all 12 boxes when you start your subscription.

6-Month Classes

A 6-month class includes 6 boxes, with approximately one box delivered every 30 days over 6 months.

Choose the subscription payment option that suits you:

Pay Monthly: Pay for one box each month.

Pay Every 3 Months: Pay for your first 3 boxes when you start your subscription, then pay for the remaining 3 boxes when your 4th box is due.

Pay in Full: Pay for all 6 boxes when you start your subscription.

Shipping & Delivery

Shipping is charged separately each time a box ships, regardless of whether you pay for your class upfront. The shipping charge is shown at checkout. We aim to ship one box every 30 days, but dispatch and delivery times may vary.

Pre-Order Classes

Some Craftamo Classes may be available as pre-orders. A pre-order means your first box is not ready for immediate shipment when you place your order. Instead, you’re reserving it ahead of its availability.

The product page will provide the estimated availability or dispatch information available at the time you purchase. Pre-order dates are estimates and may change due to manufacturing, fulfilment or shipping delays.

If your class is a pre-order, your initial payment is taken when you place your order according to the payment option you selected. Subsequent billing begins approximately 30 days after the first box ships, according to your selected payment schedule.

A pre-order does not change the class duration or number of boxes included unless the product page specifically states otherwise.

Pre-Order Cancellation & Refunds

Changed your mind about a pre-order? Pre-orders may be cancelled within 14 days of the order date for a full refund. To request a cancellation, contact our Customer Support team at support@craftamo.com within 14 days of placing your order.

Cancellations requested after this 14-day period will not be processed under the pre-order cancellation provision, and the standard class cancellation terms will apply. The 14-day period begins on the date your order was placed, not the date you receive the product.

Payment Processing

Your payment method will be charged according to the subscription payment option you selected at checkout:

12-Month Class - Pay Every 6 Months:

• First payment: Boxes 1–6
• Second payment: Boxes 7–12

6-Month Class - Pay Every 3 Months:

• First payment: Boxes 1–3
• Second payment: Boxes 4–6

If we’re unable to process a scheduled payment, we may make additional attempts to process the payment or ask you to provide another payment method. A shipment may be placed on hold until the required payment has been successfully completed.

Need to Cancel?

We understand that plans can change, therefore you can request to cancel your class by contacting our Customer Support team at support@craftamo.com. Please include the email address used for your purchase and your order or subscription details so we can locate your class quickly.

Cancellation will stop future deliveries once the cancellation takes effect, subject to the applicable cooling-off, early termination and refund terms below. If a box has already been processed, prepared or shipped, we may not be able to stop that shipment.

14-Day Cooling-Off Period

For both 6-month and 12-month classes, you may cancel within 14 days after receiving your first box and request a pro rata refund for the unused portion of your class, calculated using the applicable monthly subscription pricing. To use this cooling-off period, contact support@craftamo.com within 14 days of receiving your first box. After the 14-day cooling-off period, cancellation will be subject to the applicable early termination terms and will not normally be eligible for a refund of the unused portion.

Early Termination

Our classes are fixed-term programmes. You may request to cancel before the end of your selected class term. However, an early termination fee may apply. The early termination fee is calculated as: 20% × monthly box fee × number of months remaining

Prepaid Subscriptions

If you selected Pay in Full, Pay Every 6 Months or Pay Every 3 Months, you have paid for multiple boxes before all of those boxes have been shipped. If you cancel before completing your class, any unused prepaid balance is not automatically refundable. The unused prepaid amount will be assessed under the applicable cancellation and refund terms, including any early termination fee. Where a refund is approved, the applicable early termination fee and any amounts relating to boxes already processed or shipped may be deducted from the refundable amount.

Refunds & Returns

Subscription cancellation and product returns are separate matters. If you need a refund for a product you’ve already received, please refer to our Returns & Refunds Policy for the applicable requirements.

For class cancellations, refund eligibility depends on:

• Your class status
• Whether boxes have already been processed or shipped
• The terms that applied when you purchased
• Any applicable cooling-off or early termination terms

Questions? We’re Here to Help.

Your class should be exciting, not confusing.

If you have any questions about your class, payment schedule, shipping, pre-orders, deliveries, cancellations or refunds, our Customer Support team is here to help. Email us at support@craftamo.com

We’re happy to help you understand your class before you subscribe, or support you along the way.

Now, let the creativity begin. 🎨✨